Resources
Guides for smarter technology decisions.
Plain-language guides for reviewing technology services, supplier options, contracts and renewals. Use them to prepare for a decision whether or not you ever work with us.
Browse all resourcesStart with your next renewal
Know when to act, before you decide what to change.
Your notice deadline can arrive before your contract ends. Use the renewal guide to identify the dates, gather the details and compare your options.
Read the renewal guideTwo dates. Different decisions.
Notice deadline
Check when you must notify the supplier of a change or cancellation.
Contract end date
Check when the current term ends and what happens next.
24 of 24 resources
Procurement and renewals
5Guide
Technology renewal guide for business teams
How to identify notice deadlines, compare renewal options, and prepare for the next contract decision.
Read guide →Guide
Business technology procurement guide
How to define requirements, evaluate vendors, manage contracts, and avoid the most common technology buying mistakes.
Read guide →Guide
Vendor consolidation guide
A practical approach to reducing the number of technology vendors your business manages — without losing service quality or visibility.
Read guide →Guide
Telecom contract negotiation guide
How to prepare for renewal conversations — notice windows, benchmark data, and the terms that actually move pricing.
Read guide →Checklist
Technology spend audit checklist
A structured checklist to inventory technology vendors, contracts, and renewal dates before your next budget cycle.
Read checklist →Connectivity and networking
9Guide
Business internet buyer's guide
Connection types explained honestly, how to size bandwidth, the contract terms that bite, and a 10-point buying checklist.
Read guide →Guide
SD-WAN buyer's guide
What SD-WAN actually does, how it differs from MPLS, and the questions to ask before signing a multi-year network contract.
Read guide →Guide
Multi-location network guide
How to design, source, and manage connectivity across multiple locations — consistent performance, coordinated contracts, and failover where it matters.
Read guide →Guide
Backup internet guide
How to design and source backup connectivity for business locations — technology options, failover design, and sizing backup bandwidth.
Read guide →Playbook
Internet outage response playbook
What to do in the first hour of a connectivity outage — triage, failover, vendor escalation, and post-incident review.
Read playbook →Guide
Business mobility procurement guide
How to source business mobility and IoT connectivity — plan types, pooling, device policies, and contract traps.
Read guide →Comparison
Fiber vs cable for business internet
When dedicated fiber earns its premium — and when business cable is the rational primary connection.
Read comparison →Comparison
SD-WAN vs MPLS
How software-defined WAN and MPLS compare for multi-location Canadian businesses.
Read comparison →Comparison
Dedicated internet vs broadband
Reserved DIA capacity vs shared business broadband — when each fits, and how shared fiber is not the same as dedicated access.
Read comparison →Voice and contact center
5Guide
UCaaS & business phone systems buyer's guide
How to evaluate cloud voice and unified communications platforms, what to ask vendors, and the contract terms that trip up most buyers.
Read guide →Guide
VoIP 911 & emergency calling guide (Canada)
How emergency calling works with business VoIP — registered locations, provider obligations, multi-site setup, and pre-go-live checks.
Read guide →Comparison
UCaaS vs PBX
Cloud voice vs on-premises phone systems — cost structure, remote work, and migration questions.
Read comparison →Comparison
SIP trunking vs UCaaS
When to SIP-trunk your existing PBX vs move to a full cloud voice platform — architecture, contracts, and migration triggers.
Read comparison →Comparison
Contact center vs UCaaS
When a cloud phone system is enough, when you need queues and agent tools, and how to avoid buying both without a plan.
Read comparison →Security and IT
4Guide
Cybersecurity buyer's guide
A plain-language framework for assessing your threat surface, comparing managed security options, and buying protection that fits your risk profile.
Read guide →Guide
Managed IT buyer's guide
How to scope managed IT services, evaluate MSP proposals, and structure SLAs so you get the response times and coverage your business needs.
Read guide →Checklist
Cybersecurity checklist
A practical security baseline for business environments — network security, access controls, endpoint protection, vendor risk, and incident readiness.
Read checklist →Comparison
Managed IT vs in-house IT
MSP vs internal IT — coverage, scope, hybrid models, and what to compare in an agreement before you sign.
Read comparison →Business communications
1Reading is optional. If you would rather have the procurement desk do the work, start a request or request a review.