RingCentral
RingEX combines business calling, messaging and meetings. RingCX is a separate contact-center offering.
Questions for your comparison
- Which RingEX or RingCX package fits the requirement?
- Which numbers and locations need porting?
- Which integrations and add-ons are included?
Zoom
Zoom Phone provides cloud calling across devices, with call recording and integrations listed among its product features.
Questions for your comparison
- Which calling plan and countries are needed?
- How will existing numbers move?
- Which recording and integration requirements need confirmation?
8x8
8x8 offers unified communications and contact-center products. Compare the required employee and customer-service workflows before choosing a package.
Questions for your comparison
- Which users need business calling versus contact-center tools?
- Which countries and numbers must be supported?
- Which integrations, reporting and support terms belong in the quote?
GoTo
GoTo Connect is a cloud phone and unified communications product, with softphone, call-management and auto-attendant features.
Questions for your comparison
- Which locations and call flows must be supported?
- Which phones and numbers will be retained?
- Which features require an add-on or separate package?
Dialpad
Dialpad Connect is a cloud business communications product. Scope employee calling separately from contact-center and sales requirements.
Questions for your comparison
- Which teams and workflows need calling?
- Which CRM or productivity integrations must be demonstrated?
- Which package, number-porting and support terms apply?