How do I confirm someone is really from SwitchU?

Email support@switchu.ca with the caller's name — we confirm whether they represent SwitchU within one business day.

What will a SwitchU advisor never ask for on the phone?

A SwitchU advisor will never ask for passwords, one-time codes, or payment by phone.

Contacted by SwitchU

Contacted by SwitchU?

Who we are

SwitchU is an independent business technology procurement firm. Platform and supplier workflow support is provided through affiliated infrastructure.

Switchu Solutions Inc. · 600–1285 West Broadway, Vancouver, BC V6H 3X8 · Toll-free (833) 399-2991

SwitchU is an independent technology procurement company, not a telecommunications carrier. Communications from SwitchU always identify SwitchU as the sender.

How our advisors identify themselves

They give their full name and say they're calling from SwitchU.
They will state that we are an independent procurement company — never your carrier.
They will never ask for passwords, one-time codes, or payment by phone.

How to confirm a representative

Email support@switchu.ca with the caller's name, or call our toll-free line (833) 399-2991 — we confirm whether they represent SwitchU within one business day.

Prefer we don't call?

Set your contact preferences and we'll add you to our internal do-not-call list within 14 days as required by CRTC rules — we aim for same day.