Dedicated Internet Access
Dedicated Internet Access with bandwidth reserved exclusively for your business, symmetrical speeds, and SLA-backed uptime — sourced across available carriers and matched to what your business actually depends on.
Why It Matters
Cable and DSL circuits share capacity across a neighbourhood of businesses and households. When the neighbourhood is busy, your available bandwidth shrinks — and performance at your busiest moment is the one that matters most.
Standard broadband is engineered with download speed in mind. Cloud backups, file transfers, VoIP, and video calls all consume upload bandwidth. When uploads are throttled, the whole team feels it even if the download speed looks fine on paper.
Business broadband contracts often carry no meaningful service-level agreement — or the SLA applies only to 'best efforts' service. When the circuit underperforms, there's no recourse and no credit. For operations that depend on connectivity, that's an exposure.
Voice and video are particularly sensitive to latency and jitter. Shared broadband introduces variability that shows up as call quality problems and video freezes — not as a measured number, but as complaints from the team and from clients.
What We Arrange
Dedicated Internet Access over fiber gives your business its own circuit — bandwidth is not shared, speeds are symmetrical, and the service comes with a proper SLA specifying uptime, latency, and response times. This is the standard choice for businesses that depend on cloud platforms, hosted VoIP, data centre connectivity, or anything where consistent performance is non-negotiable. We source dedicated fiber DIA across available carriers at your address and compare contract terms side-by-side.
Not every office building has fiber in the riser, and a fiber build can add weeks to an install timeline. Ethernet over Copper delivers a dedicated, SLA-backed circuit over existing copper infrastructure — making it a practical option for offices in older buildings or locations where fiber is not yet available. Speeds are lower than fiber but the circuit is still dedicated and comes with a service-level commitment that shared broadband does not.
Where neither fiber nor copper DIA is available or install timelines are impractical, dedicated fixed wireless provides a point-to-point or point-to-tower circuit with dedicated bandwidth backed by SLA commitments. It installs faster than a wired build and operates on a separate path from any wired infrastructure — which also makes it useful as a backup to a wired primary. We source dedicated wireless where it is the right fit, not as a fallback of last resort.
An SLA is only useful if someone tracks it and escalates when it is not being met. Once your DIA circuit is live, your SwitchU desk monitors provisioned performance, manages service tickets, and escalates outages to the carrier — so you are not opening support cases and tracking reference numbers yourself. When performance falls below the committed level, we document it and pursue the remedy on your behalf.
When to Consider DIA
If your team lives in Microsoft 365, Google Workspace, a hosted ERP, or cloud-based tools all day, consistent bandwidth is infrastructure. Shared broadband treats it as a commodity.
Voice and video quality degrade before bandwidth meters show a problem. If call quality is inconsistent or video calls drop, the underlying circuit may be the issue.
Traffic between your office and a data centre or co-lo needs reliable, low-latency connectivity. Dedicated internet — or a private circuit — is the right architecture for that path.
Renewal windows are when pricing moves and terms can be renegotiated. If you have never had a dedicated circuit, renewal is the moment to find out whether one is now cost-competitive at your address.
How the Desk Works
We access dedicated internet options through authorized upstream partner relationships and source across available carriers at your address. The comparison covers circuit type, provisioned bandwidth, SLA terms, install timeline, and contract length — not just the monthly rate.
Once you select a circuit, we handle the order, coordinate the install and any building access requirements, and manage the cut-over from your existing connection. Post-install, your desk monitors performance and escalates issues to the carrier if the SLA is not being met. When you order through us, the supplier pays us a commission — you do not pay more.
If you are reviewing your full connectivity setup, see the business internet page for the full picture, including business fiber and internet failover.
FAQ
Tell us your address, current setup, and bandwidth requirements — a SwitchU advisor will come back within one business day.