Do we keep our clinic phone number?

We ask the receiving supplier to confirm whether your numbers can be transferred and what documentation is needed. We coordinate the proposed cutover with your team. Keep the existing service active until the supplier confirms the transfer is complete.

Can you guarantee PIPEDA compliance?

No — and you should be wary of any vendor who says yes. Compliance is about how your clinic handles personal health information, not just which products you buy. What we do is source vendors with privacy-relevant questions asked up front — data residency, access controls, agreement terms — and flag when something needs your privacy officer or legal counsel.

Will switching disrupt the clinic?

We coordinate a transition plan with your clinic and the suppliers, including testing, timing and any service overlap. Ask about potential interruptions and backup arrangements before approving the change. Installation and activation dates require supplier confirmation.

What does this cost the clinic?

The review is free. If you order through SwitchU, the supplier provides your quote and pays us a commission; we do not add a separate procurement fee. Phone system pricing is typically per user per month, and the ranges come from supplier quotes for your clinic, which we benchmark before you decide.

Healthcare & Dental

Give your front desk better tools to handle patient calls.

Compare cloud phones, internet and backup connectivity for your clinic. SwitchU helps you choose supplier options around patient calls, booking systems and the way your team works.

Review my clinic setup

The Problem

What technology problems look like in a clinic.

Missed calls are missed bookings

For a clinic, the phone is the revenue line. A call that rings out at lunch or goes to a full voicemail box often books somewhere else.

Uptime for booking & EMR access

Scheduling, records, imaging, and billing increasingly live in the cloud. When the internet drops, the front desk works blind.

Phone trees patients tolerate

Patients will press 1 for booking — once. Long menus and dead-end queues cost goodwill that clinics spend years building.

Privacy-aware vendor choices

Clinics handle personal health information, so where vendors store data and how access is controlled are fair questions to ask before signing — not after.

What We Arrange

From the front desk to the server closet.

Call routing built around your front desk

Compare call queues, overflow to another desk or location, and after-hours routing against the way your clinic works. We help turn those requirements into a supplier brief, compare the options, and coordinate number-porting checks before you approve a change.

Connectivity sized for clinical work

Reliable internet sized for what a clinic actually moves — cloud EMR and scheduling, digital imaging, payments at the front desk — sourced across available supplier channels at your address. Where the building's options are limited, we say so plainly and design around it rather than overselling the circuit.

Backup connectivity for essential clinic work

Review a secondary connection and automatic failover options with the supplier. Compare coverage, capacity, equipment and network-path diversity, then plan a test for the applications your clinic needs during an outage.

Privacy-aware sourcing

Clinics in Canada operate under PIPEDA and provincial health-privacy rules, so vendor questions — where data is stored, who can access it, what the agreement says — belong in procurement, not after go-live. We frame those questions with suppliers as part of sourcing. We are not a privacy auditor or compliance certifier, and we'll say so whenever a question needs your privacy officer or legal counsel instead of a vendor answer.

Multi-location clinic groups

Growing clinic groups inherit a different phone system and internet contract at every acquisition. We consolidate: one number plan and consistent call flows across locations, connectivity benchmarked per address, and every renewal on one calendar — so opening or acquiring the next clinic follows a playbook instead of starting over.

Phones First

For clinics, voice is the place to start.

Most clinic technology reviews end up starting with the phones, because that's where patients feel problems first. Modern cloud phone systems give a clinic call queues with callbacks, overflow between locations, voicemail in email, and reporting on how many calls actually get answered — without a phone closet to maintain.

We cover what that looks like — including Microsoft Teams calling and contact-center options for larger groups — on our Voice & UCaaS page.

Alongside the phones, most clinics also review how patient data is protected — email security, endpoint protection, and backups — which we cover on our cybersecurity page.

Supplier options

Start with the call flow. Then compare the platforms.

RingCentral

Explore call queues and overflow routing when the main desk is busy. We ask which plan and setup fit your staffing and locations.

Explore RingCentral features

Zoom Phone

Explore auto receptionists and call queues for routing patients to the right team. We compare the setup against your clinic’s call flow.

Explore Zoom Phone routing

These are examples to evaluate, not a recommendation for every clinic. We confirm features, Canadian availability, pricing and your privacy requirements with the supplier before you choose.

Compare options for my clinic

When to Call the Desk

Three moments to bring us in.

You're opening or acquiring a clinic

Phones, internet, and failover belong on the fit-out checklist — with porting planned so the existing patient number moves with the practice.

The front desk is drowning

If staff juggle the queue at peak and patients complain about hold times, call flows and overflow routing are due for a redesign.

A renewal is coming up

Clinic internet and phone contracts auto-renew like any other. A benchmark before the renewal date keeps the decision yours.

FAQ

Straight answers for clinics.

Stop losing bookings to the phone system.

Tell us about your clinic — locations, phones, and what frustrates the front desk — and a SwitchU advisor will come back within one business day.